Droople is an intelligent water management platform that digitizes water networks using IoT and AI technology. We provide real-time monitoring solutions for sanitary installations, water treatment systems, and appliances, enabling predictive maintenance and automated resource management.

You can find the Droople product catalog at the following address: Catalog & Price List

If you'd like to speak with our sales team, you can contact them via email. They will be happy to assist you.

Droople offers two IoT connectivity solutions:

• iLink LoRa: Uses a LoRa network for long-range, low-power communication. It requires a gateway, which can either use a SIM card or connect to the building’s network to create a LoRa signal. This solution is battery-powered.

• iLink NB-IoT: Uses a cellular NB-IoT network, requiring no additional gateway but needing a power source (unlike iLink LoRa, which runs on battery).

The choice between iLink LoRa and iLink NB-IoT depends on your specific application and requirements:

• If you have access to a power outlet nearby, iLink NB-IoT could be the ideal choice. This is because it allows you to connect up to 3 sensors to a single device and does not require a gateway. This makes it an easier solution for installations where power is available and simplicity is key.

• If your installation requires a battery-powered solution and is located in areas where network coverage or a gateway is more suitable, then iLink LoRa would be the preferred option. It’s ideal for remote areas and offers long-range communication with minimal power consumption.

Our devices use cutting-edge connectivity technology, but their functionality depends on local network operators in each country.

If there is no network coverage in your area—such as when your smartphone has no signal—there is a high chance that our devices may also lack connectivity.

We recommend contacting us so that we can check the network coverage in your location and ensure proper operation.

The iLink LoRa Outdoor is a special version designed to be used in more challenging environments. It is larger than the standard iLink LoRa and comes equipped with two batteries for extended durability.

If you're interested in this product, please contact the Droople sales team, and they will provide you with more details.

For detailed step-by-step instructions, please refer to our iLink LoRa User Guide: Installation Guide.

For detailed step-by-step instructions, please refer to our iLink NB-IoT User Guide: Installation Guide.

The installation of flow sensors depends on your existing plumbing infrastructure and technical expertise.

• In most cases, a plumber is not strictly required. If you have experience working with plumbing fittings, you can follow our installation guide and complete the process yourself.

• However, professional assistance is recommended when:
• • Cutting and integrating the sensor into the existing pipework.
  • Ensuring proper sealing and using the right fittings for your specific pipe material (copper, PVC, stainless steel, etc.).
  • Complying with local plumbing codes and regulations.

Plumbing systems have unique characteristics, including threaded fittings, compression connections, and different pipe diameters, which may require specific tools or adapters. If you are unsure, we strongly recommend consulting a qualified plumber to ensure a safe and leak-free installation.

Yes, installing flow sensors may require specific plumbing fittings. Here is a list of standard fittings commonly used during the installation process:

Water Dispenser

Faucet (under the sink)

Faucet (Laundry)

Toilet (flush)

Shower / Bathtub

Washing Machine

Yes, Droople strongly recommends installing a mesh strainer filter upstream of the flow sensor.

• A filter prevents debris and particles from clogging or damaging the sensor.
• This ensures accurate measurements and extends the lifespan of the sensor.
• It is especially important in environments with hard water, sediment, or old plumbing systems.

For optimal performance, use a 100–300-micron mesh filter before the sensor.

BSP (British Standard Pipe) and NPT (National Pipe Thread) are types of threading standards used for piping and fittings.

• BSP is commonly used in Europe and other parts of the world, with a thread profile that is cylindrical.
• NPT is mostly used in the United States and features a tapered thread profile, providing a tighter seal.

You can easily identify the type of pressure sensor based on the markings on the sensor:

• Water Pressure Sensor: The sensor will have a 0-10 bar range marked on it.
• CO2 Pressure Sensor: The sensor will be marked with a 0-100 bar range.

We offer two types of gateways:

1. Wi-Fi only gateway – Requires connection to an existing network.
2. 4G gateway – Comes with a installed SIM card and is fully configured for immediate use.

For the 4G gateway, no additional setup is needed—the SIM card is already installed to ensure a plug-and-play experience.

The range of the LoRaWAN gateway depends on the environment and obstacles:

• In an open space, the range can be several hundred meters.
• Indoors, it depends on the type of walls and building structure. Typically, a single gateway can cover 1 to 2 floors in a standard building.

For optimal performance, we recommend testing the signal strength in your specific installation environment.

No, the SIM card is linked to the gateway and must be used exclusively for this device. It cannot be replaced with another SIM card or used for any other application.

A gateway can handle up to 1,000 LoRa iLink devices under optimal conditions. However, this number depends on the environment, including factors such as signal interference, building structure, and network congestion.

To properly clean your flow sensor, follow these steps:

1. Use 70% Isopropyl Alcohol: Apply 70% isopropyl alcohol for effective cleaning. This concentration is strong enough to sanitize the sensor while being gentle on both metal and plastic components.
2. Soft-Bristled Brush: If necessary, use a soft-bristled brush to carefully remove any stubborn residues or buildup. Be gentle to avoid damaging the delicate parts of the turbine.
3. Rinse with Distilled Water: After cleaning, rinse the components thoroughly with distilled water. This ensures all traces of the cleaning agent are removed, preventing any potential issues during sensor operation.

To ensure the longevity of your iLink LoRa, it is essential to remove the battery before storing the device. 

Once the battery is removed, store the device in a cool, dry place, away from extreme temperatures or humidity, to protect the hardware for future use.

Our sensors collect data on flow rates, temperature, conductivity, pressure and consumption patterns. This data is transmitted to the Droople platform, where AI-driven analytics provide insights, alerts, and recommendations to optimize water usage and maintenance.

Yes! You can configure custom alerts for:

• Leak detection
• Unusual consumption patterns
• Maintenance reminders

Notifications can be sent via email or app alerts.

We are currently reworking our alarm and notification system to bring you even more options and a simplified user experience. Our goal is to make it easier than ever to receive alerts tailored to your needs, ensuring you stay informed and in control of your water management system. Stay tuned for these exciting updates coming soon!

Yes, Droople allows you to fully customize your dashboards to fit your specific needs:

• Add/remove widgets: Choose which data points you want to monitor (e.g., water consumption, cycles).
• Choose from various visualizations: Display data as graphs, gauges, bar charts, and tables.
• Set up multiple dashboards: Create different dashboards for different areas or devices within your system.
• Arrange widgets: Organize the layout of your dashboard 

Yes, you can monitor all your assets on a single dashboard.

Yes, you can export the data from your asset:

CSV: Download raw data for further analysis in spreadsheet tools like Excel or Google Sheets.

Screenshot: Export a screenshot from your asset dasboard.

The data types handled by Droople depend on the sensor installed. However, some of the key data types we manage include:

• Water Consumption
• Flow
• Time Cycles
• Cycle Time
• Cycle Consumption
• Flow Rate
• Temperature
• Conductivity
• Energy
• Battery Status
• Pressure

A cycle refers to the usage of the system. We define a cycle as a period where no water is used for at least 2 seconds. This allows us to track and quantify various activities, such as:

• How many times the toilet flush has been activated
• How many times the faucet has been used
• How often the water fountain has been used, etc.

Yes, Droople provides an API, which is thoroughly documented in the Droople API section. You can access it to integrate our platform with your systems and retrieve data as needed.

For more details, please refer to the Droople API section on our website.

The accuracy of the flow sensor depends on the sensor model and the flow rate:

• Above 5 L/min: The accuracy is approximately ±5%.
• Below 5 L/min: The accuracy slightly decreases to around ±10%.

Since accuracy can vary based on the specific sensor used, we recommend contacting our customer support team for more precise information regarding your setup.

Yes, we can integrate various LoRa sensors, including door sensors, into our platform to provide you with a single, unified visualization of your data. This feature was developed in response to customer requests.

For additional information or specific requirements, please feel free to contact our sales team for further assistance.

Please refer to the Troubleshooting section on our support site for detailed instructions.

Please refer to the Troubleshooting section on our support site for detailed instructions.

It is essential to use the Saft LS14500 3.6V AA battery for optimal performance of your iLink LoRa device. If you do not use the specified battery, the warranty may no longer be valid. Using an incorrect battery could affect the performance and reliability of the device, which is why we strongly recommend using the correct battery model with the following specifications:

• Model: Saft LS14500
• Voltage: 3.6V
• Type: Lithium Thionyl Chloride (Li-SOCl2)
• Size: AA (Standard size)

Recommended suppliers:

• Amazon
• RS Components
• Mouser Electronics
• Battery Junction

Please ensure you purchase the correct battery model for your iLink LoRa device.

If all your iLink devices are offline, it's likely that the gateway is the source of the issue. 

Please refer to the Troubleshooting section on our support site for detailed instructions.

The temperature readings displayed on the platform depend on the type of sensor used. Some flow sensors have the temperature sensor located on the external body of the sensor, which measures the ambient temperature around the sensor. If the water hasn't flowed through the system for a while, the temperature reading might not be accurate, as it reflects the surrounding temperature instead of the water's actual temperature.

If precise temperature data is important for your application, please specify this during the order process, and our sales team will guide you towards sensors with an integrated temperature sensor that measures the water temperature internally.

No, under no circumstances should you press the reset button on the gateway. Doing so will erase all the pre-configured settings inserted by the Droople team, rendering the device unusable.

Additionally, pressing the reset button will void the warranty. If you experience any issues with your gateway, please contact Droople support for assistance.

The iLink LoRa requires a constant connection to its gateway in order to send data. If the gateway is not powered on or connected, the iLink will continuously perform an intensive search to reconnect to the gateway. This search process consumes a lot of energy, which can rapidly drain the battery.

To avoid this, ensure that the gateway is powered on and properly connected to maintain a stable connection with the iLink.

This is likely due to a short circuit with the sensor. While this is not dangerous, it can cause a rapid decrease in battery voltage.

We recommend contacting our customer support team for further assistance and to check the sensor and system setup. They can help identify and resolve the issue.

We offer flexible plans based on your needs, please contact our sales team.

Please contact our billing support team.

Droople follows strict data security protocols, including encryption and secure cloud storage, ensuring that only authorized users can access your information.

Our services are hosted by AWS in Europe (Ireland). To ensure the highest level of data reliability and security, we maintain daily backups and have real-time replication of our infrastructure in a separate data center for redundancy.

No, your data is not shared with third parties. It is used only to enhance your experience and optimize your water management.

Droople offers

You can reach our support team via the contact form on our support site at the following address: Contact Form

We operate on a ticket-based system, where you can submit your issue and track the progress of the resolution or the current step at any time. This allows you to stay informed throughout the process.

Our team is ready to assist you with any questions or issues you may have.

Our customer support team is available from 8:00 AM to 6:00 PM (Monday to Friday), excluding public holidays. We are committed to providing prompt and efficient assistance during these hours

Yes, you can request a remote assistance for your installation on a specific day. Simply notify us 48 hours in advance via the contact form, and a member of our support team will be available to assist you as needed.

If you have a specific improvement or enhancement in mind for the platform, you can easily submit your request by using the "Report an Issue / Suggest an Improvement" button located at the bottom right on the Droople platform.

If your suggestion is relevant and aligns with our objectives, it will be carefully reviewed and considered for implementation.